Legal Advice on Store Security?

I was wondering what my Families rights are and if someone could please advise me of there legal rights. They were shopping and were at the register when about 5 people stopped them from leaving and asked if there bags had been searched. One of the Children with them were playing with a toy in the store and the girls had put the toy down on a shelf somewhere in the store. The security then asked to search there bags and made my family go back into the store and find the toy in question. They did this. They didn't apologize to my family for wrongfully searching their bags or for wrongfully accusing them. Is there anything we can do to about this as we all don't know our rights as consumers? My family were left feeling very humiliated and embarrased. Thanks in advance. :DLegal Advice on Store Security?
They saw the kids with something and then did not see it being paid for by your family. It was up to the adults to control the kids. Shoplifting is a major problem today, and parents let their kids run free in stores. Lesson learned. Legal Advice on Store Security?
Usually they don't stop people until they leave the store, also once they were searched and nothing found it's up to security to find the item not for the shopper to find the item.


I would suggest that a letter be sent to the bosses of whoever the people work for. You should be able to get those details from the store manager. Often stores employ outside people on a contracts to act as Loss Prevention Officers.


Can also vary depending on what country you are in.
Write to the stores head office.